Returns & Cancellation Policy
At Proplayoutlook.com, customer satisfaction is our priority. If your purchase does not meet your expectations, we offer a simple and transparent return, exchange, and cancellation process.
Return & Exchange Policy
We provide a 30-day return and exchange window from the date of delivery. If you are not satisfied with your order, you may request a return or replacement under the following conditions:
• The product must be unused, undamaged, and in its original condition
• All tags, labels, and packaging must be intact
• Items showing signs of use, wear, or damage may not be eligible for return
Category-Specific Guidelines
• Sports Equipment: Must be unused, with original wrapping intact and no signs of use
• Footwear: Must be returned in brand-new condition with the original box
• Apparel: Must be unworn, unwashed, and with original tags attached
• Accessories: Must be unused and returned in original packaging
We reserve the right to decline returns that do not meet the above conditions.
Refund Policy
Once your returned item is received and inspected at our facility, the refund process will be initiated within 24–48 working hours.
• Online Payments: Refund will be credited to the original payment method
• Cash on Delivery Orders: Refund will be processed via bank transfer to your provided account details
Please note, it may take 3–7 business days for the refunded amount to reflect in your account depending on your bank.
Store Credits Option
For faster processing, you may opt for store credits:
• Issued quickly after approval
• No expiry date
• Can be used for future purchases on Proplayoutlook.com
Cancellation Policy
• Before Dispatch: Orders can be cancelled by contacting our support team via email or phone
• After Dispatch: Cancellation is not possible; however, you may initiate a return after delivery
Need Help?
If you have any questions regarding returns, refunds, or cancellations, feel free to contact us:
Email: support@proplayoutlook.com
Phone: +91-9310159281
